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Human-Centered Design

By Randy Salars

Prioritize tools that support creativity, empathy, and well-being.

What Is Human-Centered Design?

Human-centered design is an approach to technology that puts people’s needs, values, and experiences at the forefront. In the context of AI, this means creating tools that empower users, foster creativity, and enhance well-being—rather than simply optimizing for efficiency or profit. Human-centered AI is designed to be intuitive, accessible, and supportive of human flourishing.

By involving users in the design process, considering diverse perspectives, and focusing on real-world impact, human-centered design helps ensure that AI serves as a partner in creativity, empathy, and growth. It’s about building technology that adapts to people, not forcing people to adapt to technology.

How to Practice Human-Centered Design with AI

Empower Creativity: Choose AI tools that inspire new ideas, support artistic expression, or help you solve problems in novel ways.
Foster Empathy: Use AI to enhance understanding, communication, and collaboration—whether through language tools, accessibility features, or emotional intelligence.
Promote Well-Being: Select tools that help you manage stress, maintain balance, and support your mental and physical health.
Inclusive Design: Seek out AI that is accessible to people of all backgrounds and abilities, and that reflects diverse perspectives.

What Are Some Tips for Choosing Human-Centered AI Tools?

Look for products with transparent design processes and user feedback channels.
Prioritize tools that give you control over settings, data, and personalization.
Evaluate whether the tool enhances your strengths and values, rather than replacing or undermining them.

Where Can You Learn More?

Microsoft AI Lab – Human-Centered Design
Nielsen Norman Group – Human-Centered AI
IBM Design Thinking – Human-Centered AI Toolkit

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