Quick Answer
For search, voice, and "just tell me what to do".
Decouple revenue growth from headcount growth. In the post-hiring business, you scale via software, media, and AI agents. Adding humans is a last resort, reserved for roles that require humanity, not just capacity.
Key Takeaways:
- Hiring is often a liability, not an asset.
- Scale revenue with flat headcount.
- The new meaning of 'Team Size'.
- Anti-fragility: Software doesn't quit.
- Add humans only for 'Soul' roles.
Playbook
Audit your 'Hiring Roadmap' and replace roles with Systems.
Focus on 'Revenue per Employee' as a north star metric.
Build automated onboarding for customers, not manual handholding.
Leverage media/content (recorded once) to serve thousands.
Celebrate 'not hiring' as a win.
Common Pitfalls
- Burnout of the few humans remaining.
- Losing the 'human touch' where it matters (relationships).
- Becoming a soulless efficient machine.
- Ignoring the need for human community/culture.
Metrics to Track
Revenue growth vs. Headcount growth.
Profit margins.
Employee retention/satisfaction (of the few).
Customer satisfaction.
FAQ
Is this anti-human?
No, it's pro-human-leverage. It allows a small group of people to do massive work, often with higher pay and more autonomy.
What if I need customer support?
Use AI for Tiers 0 and 1. Have highly skilled humans for Tier 2 and 'VIP' issues. You need fewer, better people.
Related Reading
Next: browse the hub or explore AI Operations.