Simple Returns Process We offer a 60 day, no questions asked return policy from the receiving date. All items purchased must be returned in the same condition as they were delivered in and with their original packaging. They can not have been assembled and disassembled. We pay return shipping if we our at fault; buyer pay for other reasons. No restocking fees or other hidden charges. Please email us your order# to get a return authorization and any specifics you would like us to know.